What we do

Our products and services have unique breadth, so we can help our customers all the way from an initial assessment at a single site right through to a comprehensive water supply, billing and asset management solution spanning multiple UK sites.

Helping you save money and time

Water Retailing

The water market is changing. In April 2017 the water market in England will be deregulated and opened up to competition. For the first time ever businesses will be able to choose their water retailer.

What does this mean? Essentially from April 2017 the water market will work in the same way as the other utility markets. However, one of the main differences is that the water market operates on a regional basis rather than a national one. This means that the network of water and sewerage pipes is owned by the regional water wholesaler; this means that the water coming out of your taps will stay the same.. The water wholesaler sells water and sewerage services to water retailers like us who bundle these services with other additional services and sell them to customers.

In Scotland all non-household customers can already select their water retailer following a similar deregulation of the water market in 2008, and certain businesses in England and Wales can already pick their water retailer; however in England they need to use more than 5,000m3 water per year and in Wales this increases to 50,000m3. The changes to the water market mean that from April 2017 all eligible businesses in England will be able to choose their water retailer.

So what benefits are there to switching water retailers? By selecting one water retailer businesses with sites located around the country will be able to consolidate their water bills, reducing administration and creating savings. It also means that they will have one point of contact for all of their water needs. Through careful selection of a water partner that compliments their needs businesses could reduce their water bill and save money, benefit from improved customer service and receive helpful advice.

If you’re interested in finding out more about water retailing or the changes to the water market, or are interested in switching your water retailer, please get in touch.

Bill Analysis & Tariff Optimisation

Are you confident that your water bill is correct? If you’re not sure we can help. Our team of analysts will consolidate your billing information, ensuring that your tariff and volumes are accurate and based on your current usage and make sure that you’re not being overcharged. We’ll also make sure that you aren’t charged for duplicate periods and that you’re not being charged for any unmeasured water supplies.

We also offer a variety of desktop activities. We can benchmark your portfolio against your previous performance, similar customers and industry standards. By doing so we can build expected levels of usage which means that we can predict your bills, something which can help with cash flow management and also means that inefficiencies can be identified.

If you’re interested in using water more efficiently cost benefit analysis could be for you. We can suggest a range of changes that you can make to your business, for example replacing twist taps with self-closing taps, along with the cost of doing so and the savings you’ll make by implementing the change.

If you’re interested in reducing your water bill we can help. Our specialist team will look for opportunities within different tariff structures. We’ll look at the maximum daily demand and surface water charges and find ways to reduce these charges, helping you to save money. We might even recommend swapping to a different tariff or investing in additional services.

If you’d like to find out more about our bill analysis and tariff optimisation services and how we can help you, please get in touch.

Become more responsible and sustainable

Leakage Services

We know that speed is of the essence when a leak is suspected so naturally we act fast to minimise water wastage, damage caused as well as production downtime. Our experienced leak detection teams can respond quickly to suspected leaks, finding and fixing the problem on the same trip wherever possible.

Using a variety of acoustic techniques and step testing we can locate a leak anywhere on your site. Once a leak has been located our fully equipped expert repair team will fix the leak and return your supply to normal. We’ll always provide you with a detailed report of exactly what has been done and where, as well as how much money and water you’ll save by fixing the leak.

If you suspect you have a leak on your site or would like to know more about our leakage services then please get in touch.

Flow Monitoring

Would you like to understand how your business uses water? Our flow monitoring service gives you the tools to monitor your water consumption 24 hours a day, 365 days a year.

A data logger which is fixed to your water meter collects meter readings at regular intervals and uploads the data to your secure online account. Through flow monitoring you’ll get a better understanding of your water consumption and you’ll be immediately alerted to any anomalies in usage. This means that you can spot any potential problems such as leaks as they happen, allowing you to deal with them quickly before any damage occurs and avoid a high water bill.

If you’d like to be in control of the water your business uses and the money you’re spending then get in touch to find out how we can help you.

Water Efficiency Advice

Does your business use water efficiently? Would you like to find out? We’ll assess the volume of water supplied to your business, along with your usage and any unaccounted for consumption and use this information to create a handy water balance which shows the flow of water in and out of the system.

Using this information we can make recommendations that will enable you manage water more efficiently and improve your wastewater management. Our recommendations can include targeted solutions from leakage detection and repair to water conservation, alongside utility mapping and tracing of infrastructure to identify unknown connections.

If you’d like expert advice on how to best make use of one of our most valuable resources or are interested in developing an investment plan for improving water efficiency please get in touch.

Helping you reduce risk


Forecasting involves benchmarking your information, including costs and volumes, taking into account your day-to-day business activities, water efficiency and water company charging practices. We track these against expected invoice payments to produce a cash flow monitor. This service gives you a fuller view of expected payments and what can be done to manage these, it can also support the delivery of CSR targets.

If you’re interested in finding out more about our forecasting service please get in touch.

Additional Meter Reads

Did you know that your water bill is estimated using your two latest meter readings? Most water meters are not read regularly which means that bills are estimated using old data. By increasing the frequency that meter readings take place you make sure that your water bill is more accurate.

It’s also an effective way of tracking changes in water usage and helps us to identify potential leaks or burst pipes. Additional meter readings would be most beneficial for businesses with small water usage but still with a risk of leakage. Businesses with large water usage would benefit more from our flow monitoring service, which allows close monitoring of water usage 24 hours a day, 365 days a year.

If you’re interested in finding out more or would like to arrange for additional meter readings please get in touch.

Utility Mapping

Whether you’re developing a new site or expanding your current one, you’ll need to verify the location of the underground services. It’s really important to understand the location of underground services before the start of any design, excavation or construction work in order to avoid accidental damage.

Utility mapping combines underground utility surveys, drainage condition/ CCTV surveys and topographical land surveys and uses non-intrusive techniques to locate services. We’ll produce a site plan noting the locations of your underground utilities, this can include gas, electric and comms, not just water and wastewater.

If you’d like to understand your infrastructure network or need the information to inform maintenance or a new build development we can help, get in touch to find out more.

Network Maintenance

We know that the best way to reduce the likelihood of failure or underperformance is through regular maintenance of assets. This is where we come in.

We can help you to manage your water and wastewater networks effectively through regular network maintenance. Our services include regular operation tests on line valves, flushing of pipelines to help maintain water quality, CCTV drain surveys and blockage removal. We can also look at your assets and understand whether they are operable and how much life is left in them – something which can help with investment planning. Our programme of leak detection provides you with a regular health check and helps with the early detection of leaks, avoiding costly problems.

If you want to understand the health of your assets, identify areas where future investment will be required, or simply plan for the future then get in touch.

Water and Waste Management Plan

Do you want to take control of your water and wastewater costs, make savings, improve efficiency and reduce risk? Our comprehensive water and waste management plan is designed to help you manage your water consumption, wastewater production and help to ensure regulatory compliance.

Different elements of the holistic plan can be completed over an extended period and will inform financial decision making, operation and maintenance, business risk management and health and safety. It will also help you to develop and implement contingency plans and can inform investment plans. As the plan is modular in structure we will work with you to create a bespoke plan tailored to your situation.

If you want to take control of your water and wastewater costs and improve efficiency get in touch to find out more.

How can we make water work for you?

If you are interested in finding out how we can make water work for you or would like more information on our products and services please get in touch.

If you’re interested in switching to Three Sixty and would like more information please contact us and we will be in touch.